Support and FAQs

Return Policy

We offer a seven (7) day return policy.

You have within 7 days of receiving your order to request a full (100%) refund. If you need to return or exchange an item, please contact us at orders@quasar.digital. Returns must be pre-authorized via email, and orders that are shipped back without prior approval may be rejected. Returned items must be in new, unused condition to be eligible for an exchange or refund. Items missing labels, have been washed or worn will not be accepted for returns or exchanges.

If your order arrives damaged or is missing parts, please contact us immediately of receipt and we will assist you. You are responsible for the return shipping and there is no restocking fee.

If you only want to return a portion of the order, please let us know in your request. Once we have received your returned items, we will process the refund.

Print On-Demand Return Policy: Printify only offers replacements for lost orders or faulty products. If there is something wrong with your item, please contact us directly with all the information on the mistake and photographic evidence. We will then contact Printify and attempt to get a replacement created. This is at the discretion of Printify however and a replacement is not guaranteed.

From Printify, “If the shipment details were incorrect, or the customer ordered the wrong size or color, Printify is not responsible and will not offer replacements or refunds.”

Please be aware of this before you purchase one of our Print On-Demand items, and make sure you choose all the correct options when added it to your cart. Thank you for understanding!

More About Shipping

Processing & Shipment Days: Shipments go out Friday each week. Any orders received on that day will be shipped out the following shipment day. All times subject to change based on circumstances out of our control.

Delivery Times: Delivery times vary based on your location and shipping options chosen. When your order is processed for shipment you will be notified via email with tracking information. (If you provide an email during checkout and choose a shipping method that includes tracking.)

Shipping Costs: If you add items to your cart, you will have the opportunity to calculate an estimate of shipping charges based on your location.

Returned Packages: If for some reason your package is returned to us as unclaimed or undeliverable, we will email you immediately to figure out reshipment. In this instance, you will be responsible for the new shipping fees. We won’t do anything with your returned package until we hear back from you.

Print On-Demand: Print On-Demand items are not eligible for free shipping. If you have them in your cart, you will still be charged shipping for those particular items. We have no control over this, as they are being made and shipped by a third party.

If you have any questions, please feel free to contact us.

About International Shipping

International Shipments: If your order is from any location outside of the USA, please make sure that you have entered all delivery information correctly. Some of our international orders are being returned as unclaimed. To avoid having to pay shipping costs again, please make sure all information is correct in your order and that you are prepared to receive your order when it arrives.

Most of these cases come from the use of USPS International First Class. To avoid potential issues, it is recommended that you choose a different delivery option such as DHL for faster delivery and much higher chances of your package not being returned.

PLEASE NOTE: Once your package leaves the USA, we have no control over what happens to it, nor do we have a way of checking in on where it is or how its being handled. We apologize for any potential inconvenience this may cause.

If you have any questions, please feel free to contact us.

About Print On-Demand & Shipping

Print On-Demand: Some items available in the shop (such as our shirts and tote bags) are provided via a Print On-Demand service. When you order these items, by themselves or with other items, they are processed and shipped by a third party company. This company does reach out to you with relevant information about your order, including providing tracking information if it’s relevant to that order.

If you order one of these items with something else that is made and provided by the shop directly, you will receive two packages from your order. One containing the shop items, and another containing the Print On-Demand items. Please be patient and understand that you will receive all your items from the order.

If you have any questions, please feel free to contact us.